Award winning Customer Service For Prisoners-Securus Technologies

Securus Technologies was founded in 1986 on the premise that prisoners in federal prison facilities needed a way to communicate with their families effectively. Newer technological advances in communication would spur the need for this type of connection. With over 2,200 correctional facilities that needed a safe and secure way to communicate, Securus provided the necessary means.

 

It became apparent early on that prisons and other correctional facilities embraced the systems that Securus developed. The ability to monitor and control access was definitely a plus for many in the industry. It also helped that the correctional facilities could be more open in allowing prisoners access to communication devices.

 

Securus Technologies continued work in providing safe and effective communication resources have earned them kudos from various telecommunications organizations. In January, Securus Technologies was a finalist for the coveted Stevie award for their excellent sales and customer service. The fact that Securus was even considered as a finalist for this prestigious award stands them in good stead with the correctional facilities communication network.

 

Securus’ CEO has an unique understanding of this group and has spread his message of empathy to his employees. The emphatic and understanding of all Securus customer representatives is what makes them stand out as the company to go to for this type of secured communication.

 

This safe and secure communication does make a difference for families of inmates. It is important to have this type of communication. The fact that Securus takes the time to listen to the customers is also important. The video chats especially are a great boon for families to connect with their loved ones in prison.

 

Many families appreciate that Securus offers so many ways to communicate with their incarcerated loved ones. This is especially true during the holidays.

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