Securus Technologies Grows For Its Customers

Wireless containment systems have recently been introduced in Florida correctional facilities. These devices prevent illegal calls and messages being sent from contraband cellular devices. These devices are brought into the institutions by visitors and have even been dropped into jail yards by drones. Securus Technologies is to thank for the WCS devices, which result in increased safety.


Robert Johnson, a retired corrections officer, is a champion for the systems. He was shot six times in retaliation for doing his job. Confiscating a package valued at $50,000, a former inmate broke into his home to place the hit. His chances of survival were slim, but he pulled through and has been working towards getting legislation passed to require the systems in facilities. An infant was killed in a similar manner, illustrating just how serious the problem really is. Although still being tested, the devices have thus far proven to be effective. Estimates of over a billion calls intercepted are promising.


Other services that are often praised include affordable calling services, video visitation and monitoring. The monitoring services have been able to provide evidence and resolve numerous matters. The monitoring also helps to keep employees honest. This yields a safer and more pleasant environment for everyone.


Acquiring JPay to assist with the implementation of the WCS, Securus takes innovation to the next level. JPay has also developed tablets for sale to inmates. The tablets provide educational software. Being given this opportunity, the inmates are able to prepare for reentry into the working world. GovPayNet is also another company that’s been acquired. Both these subsidiaries specialize in financial services. GovPayNet is responsible for processing payments for governmental agencies. Among these payments included are, cash bail payment processing, court costs, and traffic citations.


Customer service is also a top priority. The company has been able to resolve nearly all concerns on one call and pleases over 95 percent of its customers. The Better Business Bureau awarded the company with an “A+” rating and added to its approval with accreditation. With all the recent developments, Securus makes customers its priority. Connecting inmates with their families and making the jobs of facility support staff easier; the company continues to provide services that are invaluable to everyone involved.

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