Mr. Ritchie, the new CEO of Papa John’s, held true to his original promise. In a mass email to Papa John’s customers and staff, Ritchie vowed to visit Papa John’s establishments across the country and listen to experiences, stories, compliments, and complaints that effect the Papa John’s community.
Steve Ritchie Papa John’s visited Los Angeles, Atlanta, Detroit, Chicago, and Dallas franchises and listened to owners and managers who shared that their extended staff is like their family now. Steve has listened to tough stories from staff about how customers would say that they lost their trust during the past few months. There were also uplifting stories about Papa John’s staff helping out through charities to give hope to members of their community through volunteer work.
Though some of the conversations that Steve had with Papa John’s employees have been tough, dealing with issues that effect Papa John’s and everyone associated with the pizza company, but Steve refers back to what “P.A.P.A.” stands for: “People Are Priority Always”. Overall, the franchise owners and staff at Papa John’s are sharing an optimism for the future partially due to Steve Ritchie’s willingness to be open about where the company needs help to grow.
Mr. Ritchie and the whole of the franchise operators and staff have recommitted to making the Papa John’s brand a better product by rebuilding customer’s trust. Steve Ritchie has been with Papa John’s since 1996 when he started as an order taker working for minimum wage. Steve has since worked up the ranks, quietly being promoted to manager, franchise owner, and then as rising management within the Papa John’s corporation until being appointed the CEO of Papa John’s in January 2018.
Additional info: https://en.wikipedia.org/wiki/Papa_John%27s_Pizza