Award winning Customer Service For Prisoners-Securus Technologies

Securus Technologies was founded in 1986 on the premise that prisoners in federal prison facilities needed a way to communicate with their families effectively. Newer technological advances in communication would spur the need for this type of connection. With over 2,200 correctional facilities that needed a safe and secure way to communicate, Securus provided the necessary means.

 

It became apparent early on that prisons and other correctional facilities embraced the systems that Securus developed. The ability to monitor and control access was definitely a plus for many in the industry. It also helped that the correctional facilities could be more open in allowing prisoners access to communication devices.

 

Securus Technologies continued work in providing safe and effective communication resources have earned them kudos from various telecommunications organizations. In January, Securus Technologies was a finalist for the coveted Stevie award for their excellent sales and customer service. The fact that Securus was even considered as a finalist for this prestigious award stands them in good stead with the correctional facilities communication network.

 

Securus’ CEO has an unique understanding of this group and has spread his message of empathy to his employees. The emphatic and understanding of all Securus customer representatives is what makes them stand out as the company to go to for this type of secured communication.

 

This safe and secure communication does make a difference for families of inmates. It is important to have this type of communication. The fact that Securus takes the time to listen to the customers is also important. The video chats especially are a great boon for families to connect with their loved ones in prison.

 

Many families appreciate that Securus offers so many ways to communicate with their incarcerated loved ones. This is especially true during the holidays.

Rick Smith Helps Securus Technologies Lead From The Front

Securus Technologies has made a significant impact on the correctional sphere from the time of its inception because the primary focus of the company has always been innovation and research and development. The company focuses on building innovative products and services with the new age technologies as its basis, which helps the end users in a big way. Rick Smith has served as the CEO of the company since 2008 and holds Bachelor in Engineering degree from New York University and MBA from Rochester University.

There are many different services offered by Securus Technologies including phone services, photo sharing services, calling cards, kiosks, money transfer services, video services, video visitation, parolee tracking, government information management systems, and more. Rick Smith, as the CEO of Securus, has helped in introducing a broad range of services offered by Securus Technologies, making it one of the leading service providers in the correctional space. Read more about Rick Smith Securus on glassdoor.com.

The company provides its services to over 3,400 correctional and law enforcement agencies in the United States depend on. One of the best parts about the services offered by Securus Technology is it never compromises on customer services. Rick Smith has helped form a separate department that takes care of the customers’ queries and grievances, and each question and issue of the customers are considered seriously and acted upon immediately.

Inmates can use the phone or the video services offered by Securus to talk with and see their friends and relatives. The company is researching new ways to make its services more efficient and cost-effective, and in a recent announcement by Securus CEO, Rick Smith, the firm has invested over $600 million in research and development. The company has over 600 patents on its name till date, and the count continues to increase as it continues to acquire new patents on a regular basis.

Securus Technologies likes to keep its connection with the end users active and transparent, and it is for this reason, Rick Smith Securus has an extensive presence on various social media platforms. Recently, the company also took the excerpts from the letters written to Securus by law enforcement agencies and published it online in a news release. It helped the company to showcase to the correctional space how the technology offered by the firm is helping the law enforcement agencies and officials. Read more on bitsylink.com about Rick Smith Securus.

Most of the law enforcement personnel are of the opinion that the technology provided by Securus is highly useful in catching the culprits and keeping the criminals from committing crimes in the community. Moreover, as per the reports, the crime rate in the prisons has also decreased substantially after the integration of the technology offered by Securus Technologies., and it is what the Rick Smith aims to achieve through the technology provided by Securus. Securus Technologies continues to transform the correctional sphere with its innovative and practical technology that is designed keeping in mind the future of the correctional space, and Rick Smith is playing a crucial role in making the company a leader in its niche.

Securus Technologies Uncovering Suspicious Jail Activity

When my team of corrections officers was notified that we need to step up our efforts to stop illegal contraband from getting to our inmates, we knew we had several options available to use. Although we did have success, we were being told that these efforts needed to net a bigger take. In other words, we really had to be on our game and show results or it could be the end for many of us.

 

The first area we focus is the inmate visitor center. This is where the inmates get to interact with their family and friends, and some inmates have family that will do anything to get the inmate what they need. In addition to checking each person, we ran them through a scanner and x-ray machine too. It doesn’t take much for one of the inmates to easily grab something from a visitor they can use as a weapon. We have seen things like toothbrushes and pens turned into weapons that have severely injured fellow officers.

 

The next area we focus is cell inspections. Here we can find contraband that has gotten past the security checkpoints and into the hands of those inmates. This is a very time-consuming process that inmates have come to expect, and many are cunning at hiding things from us right in plain sight. We even bring the dogs in for these searches because inmates have become especially clever and keeping things right out in the open but just out of reach. Even with these two very obvious efforts, we still have instances of things getting into the hands of the inmates.

 

Securus Technologies installed a call monitoring system to replace our dated phone system, and this was going to become one of the biggest resources we ever had. This company has 1,000 employees working to keep the world safer for us all, and CEO Richard Smith says he plans to have his system in more than the 2,600 at this time. When you have a company with that type experience and commitment, you know you are going to see some positive results in time.

 

After my team was familiar with the LBS software, we noticed chatter of inmates talking about getting drugs in the mail, getting weapons and hiding them in the yard, and even getting prescription drugs and selling them to other inmates. This resource allowed us to finally get the results our superiors have been waiting for. In only a few months, we have recovered more in the way of illegal contraband than we did the entire last year. The only difference from then to now is we are using the call monitoring system to help protect all of us.

 

How Securus Technologies Helped Trip Up a Fugitive

Our task force has been on the hunt for a fugitive for many months. Even the local bounty hunters were on the case, utilizing informants to try and zero in on this suspects location, but to no avail. My team and I were close a number of times to arresting this suspect, but he either caught wind of our pursuit or he was just too lucky. It was becoming frustrating to try and get our hands on the suspect.

 

One of the things that my team specializes in is using the latest technologies to help make our job easier. If the suspect were dumb enough to use a credit card or any of his alias identifications, we could have a team there in minutes to scoop him up. This suspect was too smart to be tripped up easily, so we really had our hands full.

 

On my last trip to the local jail, the supervisor introduced me to the team at Securus Technologies, who were on site installing a new inmate communications system. The system was responsible for making it more difficult for the inmates to get contraband into the jail, and was instrumental in helping officials to bring some top level gang members to justice.

 

I was introduced to the program, and took advantage of a few of the features in my quest to apprehend my suspect. Although I knew he was getting inside help to be able to slip in and out our sights, I found the program gave me the ability to zero in on his location one day when he least suspected.

 

Once I got the covert alert feature working, it lead me right to his location where we gladly placed him under arrest and he is currently awaiting his trial, thanks in part to the covert alert feature of this incredible technology.